Juliana Iizuka, FNP
Board-Certified Family Nurse Practitioner
Email: info@advancetelehealth.telehealthpractices.com
Phone: (470) 494-4648
Last Updated: February 6, 2026
1. No Refunds After Consultation
Virtual consultations are non-refundable once the appointment has started or been completed. All sales are final for services rendered.
2. Cancellation Policy
24-Hour Notice Required: Cancellations made at least 24 hours before the scheduled appointment time are eligible for a full refund.
Less Than 24 Hours: Cancellations within 24 hours of the appointment will not receive a refund but may receive account credit for future visits (at provider discretion).
No-Shows: Patients who fail to attend scheduled appointments without prior cancellation will forfeit the full appointment fee.
3. Refund Eligibility
Refunds are only available under these conditions:
Cancellation requested 24+ hours before appointment
Technical issues preventing consultation (verified by provider)
Duplicate bookings for the same appointment time
4. Processing Time
Approved refunds will be processed within 5-7 business days to the original payment method. Bank processing times may add additional days.
5. Non-Refundable Services
The following are explicitly non-refundable:
Completed virtual consultations
No-show appointments
Cancellations within 24 hours
Prescription processing fees
Superbill generation fees
6. Membership Plans
Monthly membership plans ($75/month) are non-refundable after the first month. Monthly billing continues until cancelled.
7. Requesting a Refund
To request a refund:
Email info@advancetelehealth.telehealthpractices.com with your booking confirmation number
Include reason for cancellation request
Allow 2 business days for review
8. Disputes
Any refund disputes will be handled case-by-case based on appointment records and cancellation policy compliance. All final decisions are at the discretion of Juliana Iizuka, FNP.
9. Changes to Policy
This Refund Policy may be updated at any time. Changes will be posted on the website with the updated effective date.
Contact for Refund Questions:
Juliana Iizuka, FNP
Email: info@advancetelehealth.telehealthpractices.com
Phone: (470) 494-4648
We strive for fair refund practices while ensuring sustainability for quality virtual healthcare services.
Ready to Book Your Virtual Consultation?
Email: info@advancetelehealth.telehealthpractices.com | Phone: (470) 494-4648
